Shipping & Refund Policies

Shipping Policy

At Nip Export, we are dedicated to delivering your diamond purchases with precision, care, and efficiency. Please review our shipping guidelines below:

  • Processing Time: Standard orders are processed within 1–3 business days. For “Make to Order” items, please allow 7–15 business days as our expert team meticulously crafts and inspects each piece to ensure it meets our rigorous quality standards before shipment.

  • Shipping Methods: We utilize premium standard shipping services to ensure your purchase arrives safely and securely.

  • Global Delivery: We proudly offer worldwide shipping. Please note that international orders may be subject to local customs regulations.

  • Real-Time Tracking: Once your order departs, you will receive a confirmation email featuring a tracking link, allowing you to monitor your shipment’s journey in real-time.

  • Estimated Delivery: Arrival times vary by destination. While we prioritize prompt delivery, please be aware that external factors such as customs clearance may occasionally impact delivery schedules.

Refund Policy

Your satisfaction is our primary focus. If you are not entirely pleased with your purchase, our transparent refund policy is designed to provide complete peace of mind.

  • Eligibility Criteria: To qualify for a refund, the diamond must be returned in its original, unworn condition. It must be accompanied by all original packaging, grading certificates, and related documentation.

  • How to Initiate a Return: To start the process, please contact our support team. We will provide you with a return authorization and step-by-step instructions.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or significantly differs from the product description. For your protection, we strongly recommend using a trackable and insured shipping service.

  • Inspection & Approval: Upon arrival, our expert gemologists will inspect the returned item to verify its condition. Once the inspection is successfully completed, we will approve and initiate your refund.

  • Refund Timeline: Please allow 7–10 business days for the funds to appear in your original payment method. Note that your financial institution may require additional time to process the transaction.